Support

Before you contact support

Please try to include your app version, iOS version, device model, the screen where the issue happened, what you expected to happen, and whether the issue can be reproduced. Screenshots are often helpful.

1. Reminder notifications are not appearing

• Check whether notification permission is enabled in the Settings page.
• Confirm that the bill's next billing date and reminder rule are correct.
• Check whether your device is applying notification restrictions to Dueflow.
• If you recently edited a bill, reopen it and make sure your changes were saved.

2. Screenshot import is inaccurate

• Use screenshots with clear text, visible amounts, and readable billing dates.
• After importing, review the detected name, amount, and next billing date carefully.
• If a screenshot contains multiple bill-like entries, the app may prioritize the most visually prominent one.
• If the same screenshot fails repeatedly, send it to support so the parsing logic can be reviewed.

3. Billing totals or dates look incorrect

• Monthly totals include yearly bills converted into an approximate monthly value.
• The yearly estimate is calculated from the bill data currently saved in the app.
• If a value did not update immediately, check the item detail page and confirm the saved field values.

4. Sending feedback or bug reports

When you contact support, it is helpful to include the following:

• What you did.
• What happened.
• What you expected instead.
• Roughly when the issue occurred.